We are confident that our LED grow lights will provide you with a spectacular grow, however, if you are not satisfied with your purchase after you receive it, please contact us here. We will work with you to resolve any issues and replace you product(s) or refund your purchase within the terms of this policy. We will do our best to get back to you within one business day regarding your issue.
Regarding the Non-quality related returns, the customer is responsible for round trip (from warehouse to customer & returning from customer to warehouse) shipping charges.
1. Request return shipping information before returning any merchandise. Contact us before returning any item. Items sent back without authorization may not be refundable.
2. To be eligible for a refund, your item must be: Unused in the original packaging and in the same condition that you received it or in like new condition and free of wear.
3. All parts (i.e. cords, controllers, hangers) must be present when returned.
The light can be returned or replaced within 30 days after delivery, in the precondition of non-artificial damage.
Once your return is received and inspected, we will send you an email to notify you about your refund.
a. The item will be returned without a refund if any appearance damage is found such as product deformation, scratches, etc.
b. If you are approved, your refund will be processed and you will be sent a confirmation. At this point, we the refund is out of our hands and we do not have any control over the speed of the refund. The bank or payment processing service may take up to 3-7 business days to transfer the funds back into your account.
To receive your refund for returning a product that you were not satisfied with, send us a copy of the shipping receipt and we will reimburse you via PayPal.
***International shipments: If we ship your light to your country and you fail to communicate with the shipping company to arrange receipt of your package, the shipping company will destroy your package and you will not be refunded from us. Nor will PARFACTWORKS take the item back or reimburse you for the cost of the item or shipping.